Contact

Contact us at support@yueyekidl.com. We usually reply within 2 business days.

You may write in English or Chinese about pre-purchase questions, payments, refunds, privacy, or a review appeal.

For an order question, include only non-sensitive order information such as the order reference, bid reference, product name, approximate purchase time, currency, and the email used at checkout.

Describe what happened and what outcome you are requesting. For a review appeal, include the review reference if available, the product and submission context, and a concise explanation.

Never send a card number, bank information, password, API key, identity document, private token, or other authentication secret.

For refund eligibility and timing, read the Refund Policy.